Every part of the Locale.ai service uses properly-provisioned, redundant servers (e.g., multiple load balancers, web servers, replica databases) in the case of failure. As part of regular maintenance, servers are taken out of operation without impacting availability.
Locale.ai keeps hourly encrypted backups of data in multiple regions on Amazon Web Services. While never expected, in the case of production data loss (i.e., primary data stores lost), we will restore organizational data from these backups.
In the event of a region-wide outage, Locale.ai will bring up a duplicate environment in a different AWS region. The Locale.ai operations team has extensive experience performing full region migrations.